The repair & service subsystem allows administration and efficient tracking through each step of the after-sales process as well as full reporting in various ways.
The key features of the subsystem are as follows:
- Support for multiple companies and repair centers within one system
- Multi language capability including documents in language of addressee
- Barcoding of repair documents for efficient handling and tracking
- Complete management of own and subcontracted repairs
- Quick information entry and retrieval
- Handing of charge, warranty, repair warranty and other settlements
- Support of multiple estimates with definition of compulsory and optional work
- Creation of pro-forma invoices for repairs abroad
- Supervisor sign-off for repair cases with complaints
- Management of deadlines and deadline shifts on the timeline
- Cost, Wholesale and Retail Prices per job or all-in
- Automated calculations based on time used or predefined amounts per job
- Spare Parts Lists (General and Brand/Division specific)
- Creation of invoices and/or integration with CAPOL-touch™ (POS-System)
- Fully embedded image subsystem for any number of photographs or scans
- Attachment of files (Word, Excel, etc) to documents, events and jobs
- Integration into the <Inventory> subsystem for spare parts
- Integration into the <Testing> subsystem to manage test results of repaired items
- Integration into the <Track & Trace> subsystem to manage parcel information
- Export of invoice details to accounting software
- Export of repair status info to Internet Homepage
- Numerous analysis reports